In a time of unprecedented public
spending cuts, local governments need to find new and innovative
ways of continuing to deliver high quality services. The challenge
to deliver ‘more for less’ is relevant to every aspect of service
delivery and this includes Highways Asset Management.
There is an opportunity to re-examine
traditional delivery methods, ensuring spend is more effectively
targeted on the delivery of outcomes including the overall
condition of the carriageway and associated asset value and
improved highway safety, whilst seeking innovative solutions to
reduce the overall budget through both cost savings and increased
revenue.
Capita Symonds has adopted an innovative and
strategic ‘outcomes focussed’ approach to highways service delivery
which delivers the following benefits:
- cashable savings (reduced costs and increased
revenue);
- network improvement;
- improved customer perception;
- risk transfer;
- payment linked to performance
specifications;
- continuous improvement.
Capita Symonds also offers a new approach to
driving continuous improvement, through linking payment to the
delivery of agreed outcome specifications. This offers the benefit
of transferred risk and ensures a constant incentive to improve
service delivery and achieve the agreed outcomes. The result is a
transformational, outcomes focussed approach to highways service
delivery, which supports a council's objectives and delivers
optimum value for money.