We are a major division of Capita, which continues to lead the
local government BPO market - working with local authorities to
help to deliver efficient, flexible public services for citizens
and communities.
Central government has indicated that greater responsibility for
spending and service procurement is to be transferred from central
to local government departments allowing them to play a greater
role in shaping services and making public services more efficient
and effective. This will give local authorities greater autonomy
and freedom to manage their budgets and explore new service
delivery models that can be tailored to their specific needs.
Drivers for outsourcing
- Pressure to deliver value for money services against a backdrop
of increased service demand and reduced revenues
- The October 2010 Comprehensive Spending Review which stated
that funding to councils will be reduced by approximately 7% annum
for the next 4 years
- Growing opportunities to establish shared service
infrastructures capable of bringing together public services in a
more coordinated approach
- Changing roles – local authorities increasingly becoming
commissioners of services rather than deliverers of services.
Find
out more about the wider Capita offering to local government,
including IT Services, Consulting, Adminstrative Services and
Document Management.